Shipping Support

This page is for shipping/tracking/order enquiries.

If you require technical support with any product you have purchased from us, visit our dedicated Technical Support page.

Please only contact us about an order if you have NOT received a tracking number 3 weeks after your original order date.

Yes, we ship everywhere. Shipping rates are calculated at checkout.

Most UK orders dispatch within a week. If you haven’t received a tracking number for your order after 3 weeks then please contact us.

Most EU orders dispatch within 2 weeks. If you haven’t received a tracking number for your order after 3 weeks then please contact us.

If you are in the UK or the EU, you will not be charged customs or import charges. We ship from Northern Ireland, which is part of the European Single Market

Other countries, please consult your government's website.

We cannot declare lower value on customs forms, it is illegal.

Please contact us before returning an item.

Once your return has been approved, please ensure that you include a copy of the orignal order confirmation within the return package.

It’s pretty simple. If a part has broken due to a fault or manufacturing defect, then we will replace the part free of charge.

Check out our lifetime warranty page for more information.

We work with global manufacturing partners to produce our parts.

Our HPA adapters are made from durable, wear resistant nylon.

have more questions?

contact us

If you have more questions then don't hesitate to drop us an email at support@airtac.me.

Please ensure the following information is included in your email so we can help you:

  • Clear email subject
  • Name
  • Order number
  • Address
  • Any information that may help us in answering your questions

Please keep in mind that we design and manufacture all of the parts we sell which is why it can sometimes take that little bit longer to get your parts to you.

We receive a high volume of emails and messages through social media, so it may take us a few days to respond to you. Replies on weekends are limited.

Emails without subject lines, and not written in coherent sentences may be classified as spam by Google's spam filters.